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Symantec Platinum Support - Extended service agreement - replacement - 1 year - shipment - 24 h at Backoffice
Symantec Platinum Support - Extended service agreement - replacement - 1 year - shipment - 24 h
10234919
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This product is no longer available.
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With today's fast-changing networking landscape, it is essential to have the latest security technologies in place to protect computing environments. But as new threats and vulnerabilities continually emerge, it is equally important to ensure that security systems are being fully and properly utilized and appropriately updated. By keeping pace with changes and taking advantage of the full potential of security systems, an organization not only protects itself better, it also maximizes the return on its security investments. Symantec's global technical support group is dedicated to delivering the knowledge, troubleshooting expertise, and responsive service that organizations need to leverage the value and power of Symantec security technologies to their fullest extent. Symantec Platinum Support is designed for organizations that require fast, around-the-clock access to support. Agents are available during normal regional business hours (M-F) and are also accessible after hours for critical business situations. This includes 24x7x365 web-based support options and the Symantec Security Response Alerting Service, so you will be the first to know when the next major virus or Denial of Service Attack (DOS) strikes.| Product Description | Symantec Platinum Support extended service agreement - 1 year - shipment | | Type | Extended service agreement | | Service Included | Replacement | | Location | Shipment | | Full Contract Period | 1 year | | Response Time | 24 hours |
GENERAL |
| Type | Extended service agreement |
| Service Included | Replacement |
| Location | Shipment |
| Full Contract Period | 1 year |
| Response Time | 24 hours |
DETAILS |
| Service & Support Details | Extended service agreement - replacement - 1 year - shipment - response time: 24 hours
Technical support - emergency pager access - 1 year - response time: 30 min
New releases update - 1 year
Technical support - e-mail notification - 1 year
Technical support - emergency phone consulting - 1 year - availability: after business hours - 2 contacts
Technical support - phone consulting - 1 year - availability: business hours - 2 contacts
Technical support - web knowledge base access - 1 year
Technical support - web support - 1 year |
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