|
|
Quantum Rapid Exchange Zone 2 - Extended service agreement - replacement - 1 year - shipment - 8x5 - 24 h at Backoffice
Quantum Rapid Exchange Zone 2 - Extended service agreement - replacement - 1 year - shipment - 8x5 - 24 h
7000510-05
|
This product is no longer available.
|
Under the Rapid Exchange program, Quantum will ship a replacement product or part to the end-user's site before the defective product or part is returned to Quantum. The replacement product or part will be shipped within 24 hours after the request. The Rapid Exchange warranty also entitles the customer to hardware telephone support and access to StorageCare's library eSupport Web application.| Product Description | Quantum Rapid Exchange Zone 2 - extended service agreement - 1 year - shipment | | Type | Extended service agreement | | Service Included | Replacement | | Location | Shipment | | Full Contract Period | 1 year | | Response Time | 24 hours | | Service Availability | 8 hours a day / 5 days a week |
GENERAL |
| Type | Extended service agreement |
| Service Included | Replacement |
| Location | Shipment |
| Full Contract Period | 1 year |
| Response Time | 24 hours |
| Service Availability | 8 hours a day / 5 days a week |
DETAILS |
| Service & Support Details | Extended service agreement - replacement - 1 year - shipment - response time: 24 hours - availability: 8 hours a day ( 9:00 AM - 5:00 PM ) / Monday-Friday
Technical support - phone consulting - 1 year
Product info support - web support - 1 year |
|
|
|
