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Packeteer PacketCare Customer Support Program - Extended service agreement - replacement ( for PacketShaper with up to 310 Mbps shaping and 2000 classes ) - 3 years - shipment - NBD at Backoffice
Packeteer PacketCare Customer Support Program - Extended service agreement - replacement ( for PacketShaper with up to 310 Mbps shaping and 2000 classes ) - 3 years - shipment - NBD
PS10000-L310M-2000-SX-CSP-3YR
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This product is no longer available.
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Customer Support Program (CSP) provides technical assistance during normal business hours Monday through Friday. CSP offers next business day advance replacement and Packeteer software subscription - both of which are essential services that help you get the most out of your Packeteer product. CSP must be purchased within one year of product purchase to avoid a 100 percent list-price penalty and can be renewed annually.| Product Description | Packeteer PacketCare Customer Support Program - extended service agreement - 3 years - shipment | | Type | Extended service agreement | | Service Included | Replacement | | Location | Shipment | | Full Contract Period | 3 years | | Response Time | Next business day | | Covered Configurations | PacketShaper with up to 310 Mbps shaping and 2000 classes |
GENERAL |
| Type | Extended service agreement |
| Service Included | Replacement |
| Location | Shipment |
| Full Contract Period | 3 years |
| Response Time | Next business day |
| Covered Configurations | PacketShaper with up to 310 Mbps shaping and 2000 classes |
DETAILS |
| Service & Support Details | New releases update - 3 years
Extended service agreement - replacement - 3 years - shipment - response time: next business day
Technical support - phone consulting - 3 years - availability: 8 hours a day / Monday-Friday
Product info support - web support - 3 years - response time: 1 business day - availability: 24 hours a day / Monday-Sunday |
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