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Overland Storage Silver - Extended service agreement - parts and labour - 3 years - on-site - 8x5 - 4 business hours at Backoffice
Overland Storage Silver - Extended service agreement - parts and labour - 3 years - on-site - 8x5 - 4 business hours
EWSILV3U-NE8
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This product is no longer available.
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If your system availability is critical but your operations do not include nights or weekends, Silver level support is designed to return your systems to operation rapidly on your schedule. PRODUCT FEATURES: Technical support available Monday through Friday, 9 a.m.-5 p.m., excluding recognized public and company holidays; On-site repairs: Once your issue has been diagnosed as a hardware failure, Overland Storage will dispatch a qualified engineer to your site for arrival within four (4) business hours. This excludes recognized public and company holidays; Includes software Maintenance for Protection OS on applicable products; 24x7x365 access to Overland's technical support Web portal; Multiple year extensions and upgrades to Gold Service may be available.| Product Description | Overland Storage Silver - extended service agreement - 3 years - on-site | | Type | Extended service agreement | | Service Included | Parts and labour | | Location | On-site | | Full Contract Period | 3 years | | Response Time | 4 business hours | | Service Availability | 8 hours a day / 5 days a week |
GENERAL |
| Type | Extended service agreement |
| Service Included | Parts and labour |
| Location | On-site |
| Full Contract Period | 3 years |
| Response Time | 4 business hours |
| Service Availability | 8 hours a day / 5 days a week |
DETAILS |
| Service & Support Details | Extended service agreement - parts and labour - 3 years - on-site - response time: 4 business hours - availability: 8 hours a day ( 9:00 AM - 5:00 PM ) / Monday-Friday
Technical support - phone consulting - 3 years - availability: 8 hours a day ( 9:00 AM - 5:00 PM ) / Monday-Friday
New releases update - 3 years - availability: 24 hours a day / Monday-Sunday
Product info support - web knowledge base access - 3 years - availability: 24 hours a day / Monday-Sunday |
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