|
Overland Storage Silver - Extended service agreement - parts and labour - 1 year - on-site - 8x5 - 4 business hours at Backoffice
Overland Storage Silver - Extended service agreement - parts and labour - 1 year - on-site - 8x5 - 4 business hours EWSILV1U-NE4
|
This product is no longer available.
|
If your system availability is critical but your operations do not include nights or weekends, Silver level support is designed to return your systems to operation rapidly on your schedule.PRODUCT FEATURES:Technical support available Monday through Friday, 9 a.m.-5 p.m., excluding recognized public and company holidays;On-site repairs: Once your issue has been diagnosed as a hardware failure, Overland Storage will dispatch a qualified engineer to your site for arrival within four (4) business hours. This excludes recognized public and company holidays;Includes software Maintenance for Protection OS on applicable products;24x7x365 access to Overland's technical support Web portal;Multiple year extensions and upgrades to Gold Service may be available.Product Description | Overland Storage Silver - extended service agreement - 1 year - on-site | Type | Extended service agreement | Service Included | Parts and labour | Location | On-site | Full Contract Period | 1 year | Response Time | 4 business hours | Service Availability | 8 hours a day / 5 days a week |
GENERAL |
Type | Extended service agreement |
Service Included | Parts and labour |
Location | On-site |
Full Contract Period | 1 year |
Response Time | 4 business hours |
Service Availability | 8 hours a day / 5 days a week |
DETAILS |
Service & Support Details | Extended service agreement - parts and labour - 1 year - on-site - response time: 4 business hours - availability: 8 hours a day ( 9:00 AM - 5:00 PM ) / Monday-Friday Technical support - phone consulting - 1 year - availability: 8 hours a day ( 9:00 AM - 5:00 PM ) / Monday-Friday New releases update - 1 year - availability: 24 hours a day / Monday-Sunday Product info support - web knowledge base access - 1 year - availability: 24 hours a day / Monday-Sunday |
|
|
|