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Overland Storage Gold - Extended service agreement - parts and labour - 1 year - on-site - 24 hours a day / 7 days a week - 4 business hours at Backoffice
Overland Storage Gold - Extended service agreement - parts and labour - 1 year - on-site - 24 hours a day / 7 days a week - 4 business hours
EWGOLD1U-NE4
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This product is no longer available.
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When your storage systems must be available around-the clock and operations must be restored as rapidly as possible, Overland Storage Gold level support is the solution of choice. PRODUCT FEATURES: Technical support available 24 hours per day, 7 days a week, 365 days a year INCLUDING holidays; On-site repairs: Once your issue has been diagnosed as a hardware failure, Overland Storage will dispatch a qualified engineer to your site for arrival within four (4) business hours. This excludes recognized public and company holidays; Includes software Maintenance for Protection OS on applicable products; 24x7x365 access to Overland's technical support Web portal; Multiple year extensions may be available.| Product Description | Overland Storage Gold - extended service agreement - 1 year - on-site | | Type | Extended service agreement | | Service Included | Parts and labour | | Location | On-site | | Full Contract Period | 1 year | | Response Time | 4 business hours | | Service Availability | 24 hours a day / 7 days a week |
GENERAL |
| Type | Extended service agreement |
| Service Included | Parts and labour |
| Location | On-site |
| Full Contract Period | 1 year |
| Response Time | 4 business hours |
| Service Availability | 24 hours a day / 7 days a week |
DETAILS |
| Service & Support Details | Extended service agreement - parts and labour - 1 year - on-site - response time: 4 business hours - availability: 24 hours a day / Monday-Sunday
Technical support - phone consulting - 1 year - availability: 24 hours a day / Monday-Sunday
New releases update - 1 year - availability: 24 hours a day / Monday-Sunday
Product info support - web knowledge base access - 1 year - availability: 24 hours a day / Monday-Sunday |
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