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Overland Storage Gold - Extended service agreement - parts and labour - 1 year - on-site - 24 hours a day / 7 days a week - 4 h at Backoffice

Overland Storage Gold - Extended service agreement - parts and labour - 1 year - on-site - 24 hours a day / 7 days a week - 4 h
EWGOLD1U-AV2


This product is no longer available.
When your storage systems must be available around-the clock and operations must be restored as rapidly as possible, Overland Storage Gold level support is the solution of choice. PRODUCT FEATURES: Technical support available 24 hours per day, 7 days a week, 365 days a year INCLUDING holidays; On-site repairs: Once your issue has been diagnosed as a hardware failure, Overland Storage will dispatch a qualified engineer to your site for arrival within four (4) business hours. This excludes recognized public and company holidays; Includes software Maintenance for Protection OS on applicable products; 24x7x365 access to Overland's technical support Web portal; Multiple year extensions may be available.

Product DescriptionOverland Storage Gold - extended service agreement - 1 year - on-site
TypeExtended service agreement
Service IncludedParts and labour
LocationOn-site
Full Contract Period1 year
Response Time4 hours
Service Availability24 hours a day / 7 days a week

GENERAL

TypeExtended service agreement
Service IncludedParts and labour
LocationOn-site
Full Contract Period1 year
Response Time4 hours
Service Availability24 hours a day / 7 days a week

DETAILS

Service & Support DetailsExtended service agreement - parts and labour - 1 year - on-site - response time: 4 hours - availability: 24 hours a day / Monday-Sunday
New releases update - 1 year / Monday-Sunday
Product info support - web knowledge base access - 1 year - availability: 24 hours a day / Monday-Sunday
Technical support - phone consulting - 1 year - availability: 24 hours a day / Monday-Sunday