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Overland Storage Bronze - Extended service agreement - parts and labour - 3 years - on-site - 9 hours a day / 5 days a week - NBD at Backoffice

Overland Storage Bronze - Extended service agreement - parts and labour - 3 years - on-site - 9 hours a day / 5 days a week - NBD
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This product is no longer available.
Where the system availability is important, but not critical, Overland Storage's Bronze Service offering gives you enhanced peace of mind that your storage solution is not out of operation for long. PRODUCT FEATURES: Technical support available Monday through Friday, 9 a.m.-5 p.m., excluding recognized public and company holidays; On-site repairs: Once your issue has been diagnosed as a hardware failure, Overland Storage will dispatch a qualified engineer to your site for arrival the next business day. This excludes recognized public and company holidays; Includes software Maintenance for Protection OS on applicable products; 24x7x365 access to Overland's technical support Web portal; Multiple year extensions and upgrades to Silver and Gold Service may be available.

Product DescriptionOverland Storage Bronze - extended service agreement - 3 years - on-site
TypeExtended service agreement
Service IncludedParts and labour
LocationOn-site
Full Contract Period3 years
Response TimeNext business day
Service Availability9 hours a day / 5 days a week

GENERAL

TypeExtended service agreement
Service IncludedParts and labour
LocationOn-site
Full Contract Period3 years
Response TimeNext business day
Service Availability9 hours a day / 5 days a week

DETAILS

Service & Support DetailsExtended service agreement - parts and labour - 3 years - on-site - response time: next business day - availability: 9 hours a day ( 8:00 AM - 5:00 PM ) / Monday-Friday
Product info support - web knowledge base access - 3 years - availability: 24 hours a day / Monday-Sunday
Technical support - phone consulting - 3 years - availability: 9 hours a day ( 8:00 AM - 5:00 PM ) / Monday-Friday