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Overland Storage Bronze - Extended service agreement (renewal) - parts and labour - 1 year - on-site - 9 hours a day / 5 days a week - NBD at Backoffice
Overland Storage Bronze - Extended service agreement (renewal) - parts and labour - 1 year - on-site - 9 hours a day / 5 days a week - NBD
EWBRNZ1E-NE2
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This product is no longer available.
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Where the system availability is important, but not critical, Overland Storage's Bronze Service offering gives you enhanced peace of mind that your storage solution is not out of operation for long. PRODUCT FEATURES: Technical support available Monday through Friday, 9 a.m.-5 p.m., excluding recognized public and company holidays; On-site repairs: Once your issue has been diagnosed as a hardware failure, Overland Storage will dispatch a qualified engineer to your site for arrival the next business day. This excludes recognized public and company holidays; Includes software Maintenance for Protection OS on applicable products; 24x7x365 access to Overland's technical support Web portal; Multiple year extensions and upgrades to Silver and Gold Service may be available.| Product Description | Overland Storage Bronze - extended service agreement (renewal) - 1 year - on-site | | Type | Extended service agreement (renewal) | | Service Included | Parts and labour | | Location | On-site | | Full Contract Period | 1 year | | Response Time | Next business day | | Service Availability | 9 hours a day / 5 days a week |
GENERAL |
| Type | Extended service agreement (renewal) |
| Service Included | Parts and labour |
| Location | On-site |
| Full Contract Period | 1 year |
| Response Time | Next business day |
| Service Availability | 9 hours a day / 5 days a week |
DETAILS |
| Service & Support Details | Product info support - web support - 1 year - availability: 24 hours a day / Monday-Sunday
Technical support - e-mail consulting - 1 year - availability: 24 hours a day
Extended service agreement - parts and labour - 1 year - on-site - response time: next business day - availability: 9 hours a day ( 8:00 AM - 5:00 PM ) / Monday-Friday
Technical support - phone consulting - 1 year - availability: 9 hours a day ( 8:00 AM - 5:00 PM ) / Monday-Friday |
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