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Business Communications Manager Call Center - Licence - 8 nodes - English at Backoffice
Business Communications Manager Call Center - Licence - 8 nodes - English
NTKC0025
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This product is no longer available.
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When customers pick up the phone or browse your Web site, what happens next can be the difference between the success and failure of your business. Whether customers are looking to place their first order, to reorder, or to receive help with an existing order, Business Communications Manager can help you deliver the top-flight customer service that leads to success. Need to compete head-to-head with a larger competitor? Nortel Networks can help you set up a Multimedia Call Center that puts up to 80 agents at your customers' fingertips from anywhere in the world. Operating out of several locations? No problem. By using the power of IP telephony, Business Communications Manager enables agents in multiple locations to support the same queue - even agents working from home can receive calls as if they were at the central site. Call processing is seamless, enabling you to get maximum efficiency from your employees. Instead of thinking of a Call Center as a voice-only customer service/marketing tool, imagine the potential of adding a direct interface to your Call Center from your Web site. Advanced Call Center Capabilities Business Communications Manager supports the following advanced capabilities, which are designed to enhance your company's ability to provide top-flight customer service as well as its profitability. Call Transfer improves service by providing customers with access to the extension or voice mailbox of a helpful party, without waiting through the queue. Options are also provided to enter a customer-controlled routing tree. Agent Phone Set Display provides your agents with caller data such as CLID and DNIS right on their phone's LCD screen. Agent Dynamic Priority matches callers to the agent who is best able to handle their needs, delivering skills-based routing to your Call Center. Preferences can be easily entered and updated by the system administrator. Call Priority helps contain costs by answering calls placed to the toll-free number ahead of calls entering the system via a local line.| Product Description | Business Communications Manager Call Center - licence | | Category | Internet & communication applications | | Subcategory | Creativity - web design / publishing, internet & communication - IP telephony, business - content management, internet & communication - email clients & email utilities, internet & communication - ftp clients, network - system & remote management, internet & communication - fax software | | License Type | Licence | | License Qty | 8 nodes | | License Pricing | Standard | | Language(s) | English |
GENERAL |
| Category | Internet & communication applications |
| Subcategory | Creativity - web design / publishing, internet & communication - IP telephony, business - content management, internet & communication - email clients & email utilities, internet & communication - ftp clients, network - system & remote management, internet & communication - fax software |
| Language(s) | English |
SOFTWARE |
| License Type | Licence |
| License Qty | 8 nodes |
| License Pricing | Standard |
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