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IBM ServicePac - Extended service agreement - express exchange - 3 years - on-site at Backoffice
IBM ServicePac - Extended service agreement - express exchange - 3 years - on-site
14J1485
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This product is no longer available.
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To help maximize your investment in technology, you need to have access to a wide variety of specialized support resources. In response to this need, IBM developed the IBM ServicePac family of service offerings. ServicePac is a family of prepackaged technology services that are easy-to-use, affordable, and available in convenient configurations. Each offering includes a scope of services, service agreement terms and conditions, and instructions. Services primarily cover PCs and midrange servers for warranty and maintenance options and smooth-start services. These offerings provide a convenient, affordable way for businesses to have access to the broad spectrum of service available from one of the world's leading technology services organizations.| Product Description | IBM ServicePac - extended service agreement - 3 years - on-site | | Type | Extended service agreement | | Service Included | Express exchange | | Location | On-site | | Full Contract Period | 3 years | | Response Time | 1 day |
GENERAL |
| Type | Extended service agreement |
| Service Included | Express exchange |
| Location | On-site |
| Full Contract Period | 3 years |
| Response Time | 1 day |
DETAILS |
| Service & Support Details | Extended service agreement - parts and labour - 3 years - on-site - response time: 1 day - availability: 9/5 hours a day / days a week
Technical support - phone consulting - 3 years - availability: 24/7 hours a day / days a week
Extended service agreement - express exchange - 3 years - on-site - response time: 1 day - availability: 9/5 hours a day / days a week |
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