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Allied Telesis Net.Cover PLATINUM Band B - Technical support - maintenance - 3 years at Backoffice
Allied Telesis Net.Cover PLATINUM Band B - Technical support - maintenance - 3 years
AT-NCPLATB-03
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This product is no longer available.
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Through the Net.Cover Programs, Allied Telesis' extends its expertise in network design, implementations, professional services, training and technical support to maintain and optimize network operations. Allied Telesis' is unique in its ability to provide all these elements, either by itself or together with partners. Net.Cover Platinum is Allied Telesis'' most comprehensive support plan for mission-critical switched broadband networks. Net.Cover Platinum is designed for Allied Telesis'' Premier customers to ensure a very individualized, flexible and focused approach to providing support services. Net.Cover Platinum adds dedicated level Escalation support engineers and the fastest on-site service and spares response time.| Product Description | Allied Telesis Net.Cover PLATINUM Band B - technical support - 3 years | | Type | Technical support | | Service Included | Maintenance | | Full Contract Period | 3 years |
GENERAL |
| Type | Technical support |
| Service Included | Maintenance |
| Full Contract Period | 3 years |
DETAILS |
| Service & Support Details | Technical support - web knowledge base access - 3 years - availability: 24/7 hours a day / days a week
Technical support - e-mail consulting - 3 years - response time: 1 day
Technical support - phone consulting - 3 years - availability: 24/7 hours a day / days a week
New releases update - subscription - 3 years
Technical support - replacement - 3 years - on-site - response time: 4 hour(s) - availability: 24/7 hours a day / days a week
Technical support - replacement - 3 years - carry-in - response time: 1 day - availability: 8/5 hours a day / days a week |
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