|
|
Allied Telesis Net.Cover BASIC PLUS Band C - Technical support - maintenance - 1 year at Backoffice
Allied Telesis Net.Cover BASIC PLUS Band C - Technical support - maintenance - 1 year
AT-NCBA2C-01
|
This product is no longer available.
|
Through the Net.Cover Programs, Allied Telesis' extends its expertise in network design, implementations, professional services, training and technical support to maintain and optimize network operations. Allied Telesis' is unique in its ability to provide all these elements, either by itself or together with partners. The Net.Cover Basic Plus support plan gives customers access to a higher level of services than Net.Cover Basic. Ideal for network environments that require a high degree of network availability, data integrity and end-user productivity, and the Net.Cover Basic Plus plan includes faster replacement of hardware. This program offers higher priority for receiving replacement units in the event of a product malfunction and 24x7x365 Emergency Phone Support.| Product Description | Allied Telesis Net.Cover BASIC PLUS Band C - technical support - 1 year | | Type | Technical support | | Service Included | Maintenance | | Full Contract Period | 1 year |
GENERAL |
| Type | Technical support |
| Service Included | Maintenance |
| Full Contract Period | 1 year |
DETAILS |
| Service & Support Details | Technical support - web knowledge base access - 1 year - availability: 24/7 hours a day / days a week
Technical support - e-mail consulting - 1 year - response time: 1 day
Technical support - phone consulting - 1 year - availability: 8/5 hours a day / days a week
New releases update - subscription - 1 year
Technical support - replacement - 1 year - carry-in - response time: 1 day - availability: 8/5 hours a day / days a week |
|
|
|
